Each of the premises is placed under the direct supervision of a dedicated office-based Property Management Officer and a site-based qualified Resident Engineer, who is supported by 24-7 resident technicians every day of the year. Maintenance experts for the different services, such as lifts, air conditioners, and telephones etc. are also on duty during the day.
FilmoRealty is extremely concerned about the comfort and satisfaction of each individual resident in our properties, and we regularly monitor our performance in this area. Working as a dynamic team through our site dedicated Managers and Property Management Officers; we constantly keep abreast of our clients needs, and are committed to providing unequalled professional, prompt and responsive service.
We believe in participation of all parties as the best method of carrying out our business. The relationship between all the stakeholders of the premises in question is facilitated through our interactive website that sustains constant and prompt communication between individual tenants and Management, and Service Providers.
We also publish a monthly newsletter, Tittle Tattle, to keep our tenants (and the public) informed on common interests, new tenants moving in, routine maintenance services schedules, upcoming events etc. Quarterly tenants meetings are also arranged, so both the tenants and the management of PPL can discuss issues affecting the premises. Concerns are dealt with, and generally the tenants are made participants in the management of their residents.
